Support
Something not working? Write to a human.
There is no ticket portal and no chatbot. Email goes to the person who builds the app, and most replies land within a day.
Email support
Include your macOS version, the app version (1.0.0), and — if it is a license question — the email you paid with.
support@screenrecords.appCommon issues
The recording is black, or nothing captures
- macOS has not granted Screen Recording access. Open System Settings → Privacy & Security → Screen & System Audio Recording and enable Screen Records.
- macOS usually needs the app relaunched before it honours the change. Quit it fully (⌘Q) and open it again.
- The setup window has a Fix Permissions… button that opens the correct pane and re-checks when you return.
No sound, or the camera bubble is missing
- Microphone and Camera are separate macOS permissions — enable them in System Settings → Privacy & Security.
- Check the device pickers in the setup window: if a headset was unplugged, macOS may have switched the default input.
- System audio is captured separately from the microphone. If you need the app audio, make sure the System toggle is on before recording.
I paid but the app is still locked
- Give it a minute — activation depends on a confirmation from Stripe that occasionally lags.
- In the app, choose Restore License and enter your purchase email, or use the restore page on this site.
- Still locked? Email us with your purchase email and the reference from the checkout success page.
Machine limit reached
- A one-Mac license activates one machine at a time; the three-Mac license covers three.
- To move a seat, email support from your purchase email and tell us which Mac to release. We usually clear it the same day.
- Self-service device management is planned but not in this release.
macOS blocked the download
- Every build is signed with an Apple Developer ID and notarized, so Gatekeeper should open it normally.
- If you see an “unidentified developer” warning, the file probably did not come from this site — download it again from the download page.
- Some corporate networks strip the quarantine attributes and break the disk image. Try downloading off the VPN.
Sending diagnostics
- In the app, use Help → Export Diagnostics. It writes a .zip to the folder you choose.
- The file contains app logs, macOS version and permission state. It does not contain your recordings, project contents, or file paths outside the app’s own folder.
- Attach it to your support email — it turns a two-day back-and-forth into one reply.